Service Design Lab
Our teams work side-by-side with City staff to make Austin's services more accessible, reliable, and effective. This work covers three key areas:
Research & Design
We gather stakeholders, analyze data, and conduct field research to understand problems and prototype solutions
Technology & Processes
We dig in on the details of the technologies and processes behind services to identify gaps and areas for improvement
We bring together city staff, residents, and community organizations as partners through each stage of our process
Some of our efforts with partners across the City of Austin
Piloting services for residents experiencing homelessness
We've partnered with Watershed Protection and Austin Resource Recovery to launch and evaluate a "violet bag" pilot program for weekly trash collection services.
Learn more from Fox 7 Austin
Designing new processes for permitting community gardens
We've partnered with the Office of Sustainability, The Sustainable Food Center, and departments across the City of Austin to remove barriers in our permitting processes.
Learn more from Medium
Creating new tools for police oversight and engagement
We've partnered with the Office of Police Oversight to research, design, and deliver new ways for residents to provide feedback about interactions with police.
Learn more from Route Fifty