We design and build services for Austin's residents that grow and adapt with their needs
We launched our Office of Design & Delivery in May 2018 to scale our capacity for designing and delivering the best possible services for our residents.
Our culture is our strongest asset. We believe that work should be fun, that learning is ongoing, and that everyone has something to teach. We ask for help, default to action, and balance short-term wins with long-term outcomes. We have strong opinions, loosely held, and we’re open by default.
We’re always interested in hearing from residents, sharing our work, and connecting with potential collaborators in the civic space. Find us on Twitter and Medium as @civiqueso, or send us an email at firstname.lastname@example.org.
How we got here
We started with an experiment. Building on learnings from the Consumer Financial Protection Bureau, 18F, and the U.S. Digital Service, we launched the City of Austin’s Design, Technology & Innovation Fellows program in Summer 2016 to “bring the principles, values, and practices of the technology sector into government.”
Over the next three years, we hired over 70 design and technology specialists to improve services around permitting, recycling, homelessness, and public safety. We introduced new practices for user research, service design, content strategy, engineering, and product management, and we launched Austin’s first Digital Transformation Strategy with a modular platform at alpha.austin.gov.
In May 2018, we became a more permanent and sustainable part of the City of Austin as a division of the Communications & Technology Management Department, where we lead design, development, and product strategy for Austin.gov, our Service Design Lab, and city-wide efforts to be a smarter city.
We’re led by our Head of Digital Transformation, Marni Wilhite, our mascot is the love chicken, and our team is growing! Check out our open positions.
Head of Digital Transformation
Policy Lab Manager
User Research Coordinator
What People are Saying about Us
Press and interviews about our work
Fox 7 Austin
July 14, 2019
Austin American Statesman
March 27, 2019
March 27, 2019
March 13, 2019
September 4, 2018
New America / The Commons
June 5, 2018
September 27, 2017
KXAN / NBC Austin
May 8, 2017