Office of Design & Delivery
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We design and build services for Austin's residents that grow and adapt with their needs

We launched our Office of Design & Delivery in May 2018 to scale our capacity for designing and delivering the best possible services for our residents.

Our culture is our strongest asset. We believe that work should be fun, that learning is ongoing, and that everyone has something to teach. We ask for help, default to action, and balance short-term wins with long-term outcomes. We have strong opinions, loosely held, and we’re open by default.

Learn about how we work.

We’re always interested in hearing from residents, sharing our work, and connecting with potential collaborators in the civic space. Find us on Twitter and Medium as @civiqueso, check out our work at projects.austintexas.io, or send us an email at odd@austintexas.gov.

 

How we got here

We started with an experiment. Building on learnings from the Consumer Financial Protection Bureau, 18F, and the U.S. Digital Service, we launched the City of Austin’s Design, Technology & Innovation Fellows program in Summer 2016 to “bring the principles, values, and practices of the technology sector into government.”

The first version of our recruiting website, forked from NYC TechJobs

Over the next two years, we hired over 35 design and technology specialists to improve services around permitting, recycling, homelessness, and public safety. We introduced and refined practices for user research, service design, content strategy, engineering, and product management, and we launched Austin’s first Digital Services Strategy with a new platform at alpha.austin.gov.

Our extended team at our 2017 holiday party

In May 2018, we became a more permanent and sustainable part of the City of Austin as a division of the Communications & Technology Management Department, where we lead design, development, and product strategy for Austin.gov, CTXfloods, the Paperless Initiative, and Collaboration & Knowledge Management across departments.

We’re led by our Head of Product, Marni Wilhite, our mascot is the love chicken, and our team is growing! Check out our open positions.

Our team

Portrait of Marni Wilhite

Marni Wilhite

Head of Product

Portrait of Amenity Applewhite

Amenity Applewhite

Product Manager

Portrait of Gerald Oliver

Gerald Oliver

Operations Manager

Portrait of Courtney Morgan

Courtney Morgan

Content Strategy Practices Lead

Portrait of Brian Smith

Brian Smith

Software Developer

Portrait of Laura Trujillo

Laura Trujillo

Content Strategist

Portrait of Ashlee Harris

Ashlee Harris

Content Strategist

Portrait of Mateo Clarke

Mateo Clarke

Software Developer

Portrait of Simi Damani

Simi Damani

Software Developer

Portrait of Tori Breitling

Tori Breitling

Experience Designer

Portrait of Puja Balachander

Puja Balachander

User Researcher

Portrait of Chris Luedtke

Chris Luedtke

User Research Intern

What People are Saying about Us

Press and interviews about our work

A One-Year Model Doesn't Make Sense

New America / The Commons

June 5, 2018

Designing a Smarter City

Austin Chronicle

November 4, 2016