We design and build services for Austin's residents that grow and adapt with their needs
We launched our Office of Design & Delivery in May 2018 to scale our capacity for designing and delivering the best possible services for our residents.
Our culture is our strongest asset. We believe that work should be fun, that learning is ongoing, and that everyone has something to teach. We ask for help, default to action, and balance short-term wins with long-term outcomes. We have strong opinions, loosely held, and we’re open by default.
We’re always interested in hearing from residents, sharing our work, and connecting with potential collaborators in the civic space. Find us on Twitter and Medium as @civiqueso, check out our work at projects.austintexas.io, or send us an email at firstname.lastname@example.org.
How we got here
We started with an experiment. Building on learnings from the Consumer Financial Protection Bureau, 18F, and the U.S. Digital Service, we launched the City of Austin’s Design, Technology & Innovation Fellows program in Summer 2016 to “bring the principles, values, and practices of the technology sector into government.”
Over the next two years, we hired over 35 design and technology specialists to improve services around permitting, recycling, homelessness, and public safety. We introduced and refined practices for user research, service design, content strategy, engineering, and product management, and we launched Austin’s first Digital Services Strategy with a new platform at alpha.austin.gov.
In May 2018, we became a more permanent and sustainable part of the City of Austin as a division of the Communications & Technology Management Department, where we lead design, development, and product strategy for Austin.gov, CTXfloods, the Paperless Initiative, and Collaboration & Knowledge Management across departments.
We’re led by our Head of Product, Marni Wilhite, our mascot is the love chicken, and we’re currently rocking the future of local government with a staff of just 6 permanent city employees, 8 temporary city employees, 1 intern, and a Texas-sized ton of potential.
Head of Product
Head of Design & Technology Policy
Content Strategy Practices Lead
Researcher & Designer
User Research Intern
What People are Saying about Us
Press and interviews about our work
New America / The Commons
June 5, 2018
September 27, 2017
KXAN / NBC Austin
May 8, 2017
November 4, 2016