Office of Design & Delivery

Put Residents First.

We’re a new office at the City of Austin that’s dedicated to designing and building services for residents that grow and adapt with their needs.

What We're Working On

Check out the latest updates on our projects at

Digital Services Transformation with Austin Resource Recovery, EMS, and departments across the City

Building living digital services that grow and adapt to resident needs

Improving Alerts for Flooded Roadways with Watershed Protection Department

We’re working with Austin’s Watershed Protection Department to improve how ATXfloods provides information about the status of roadway closures to the public and emergency services.

Making Permitting Work for Austin with Development Services Department

We’re working with staff in departments across the City to illustrate the permitting experience from our users’ perspectives and identify how technology can help us meet increasing demands.

Follow Us on Civiqueso

Find us on Twitter and Medium as Civiqueso

Where We'll Be

Catch up with us at upcoming events

By the People, for the People

Meet our team of experts committed to changing up local government

Portrait of Chris Luedtke

Chris Luedtke

User Research Intern

Portrait of Puja Balachander

Puja Balachander

User Researcher

Portrait of Tori Breitling

Tori Breitling

Experience Designer

Portrait of Simi Damani

Simi Damani

Software Developer

What People are Saying about Us

Press and interviews about our work

A One-Year Model Doesn't Make Sense

New America / The Commons

June 5, 2018

Designing a Smarter City

Austin Chronicle

November 4, 2016